PRIVACY POLICY

18XEEM’s Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by 18XEEM anytime you interact with 18XEEM, such as when you visit our website, when you purchase 18XEEM products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at 18XEEM, and we go to great lengths to protect it.

Why we collect personal information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, updates, special offers, and events that you might like to hear about.

If you do not want 18XEEM to keep you up to date with 18XEEM news, software updates and the latest information on products and services please email us at info@18XEEM.COM to notify us.
What information we collect and how we may use it

There are a number of situations in which your personal information may help us give you better products. For example:

    * We may ask for your personal information when you’re discussing an issue on the phone with an associate, participating in an online survey, or purchasing a product.
    * When you interact with 18XEEM, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the 18XEEM products you own, date of purchase; and information relating to a product or service issue.
    * We also collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service.
    * We collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and services are of most interest to them.
    * We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve 18XEEM’s products.

Your 18XEEM ID and related information

The 18XEEM website, as well as 18XEEM services allows you to create an account based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here’s how it works: You create a personal profile — providing your name, phone number, email address, and in some cases your mailing address or a credit card number — and choose a password and password hint (such as the month and day of your birth) for security. The system saves your information and assigns you a personal username — in many cases simply your email address, because it’s unique and easy to remember. The

If you use the forum or comment form on 18XEEM you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. 18XEEM is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, 18XEEM will collect that information from your interaction and the information will become publicly available.

When we disclose your information

18XEEM takes your privacy very seriously. 18XEEM does not sell or rent your contact information to other marketers.

There are also times when it may be advantageous for 18XEEM to make certain personal information about you available to companies that 18XEEM has a strategic relationship with or that perform work for 18XEEM to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with 18XEEM’s policies, except if we inform you otherwise at the time of collection.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information

18XEEM takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

The 18XEEM website use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from 18XEEM, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Safari.
Integrity of your personal information

18XEEM has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by emailing us at info@18XEEM.COM. And you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the same email address.

Kids

18XEEM recognizes that parents, guardians, or other adults often purchase our products for family use, including use by minors. We do not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the 18XEEM purchaser of the product, and will be treated as such by this privacy policy. If a child under 13 submits personal information to 18XEEM and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.

Cookies and other technologies

As is standard practice on many websites, 18XEEM’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

If, however, you prefer not to enable cookies, you may change your internet browser preferences. Please note that certain features of the 18XEEM website will not be available once cookies are disabled.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. 18XEEM will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the 18XEEM website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

Our companywide commitment to your privacy

As we said, 18XEEM takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to 18XEEM employees and strictly enforce privacy safeguards within the company.

18XEEM abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information.

18XEEM’s website has links to the sites of other companies. 18XEEM is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Third-Party Advertisements

Advertisements that appear on this Website are delivered to you by our web advertising partner(s). Information about your visits to this site, such as the number of times you have viewed an ad (but not your name, address or other personally identifiable information) is used to serve ads to you. In addition, we share Website usage information about visitors to our sites with our web advertising partners for the purpose of managing and targeting advertisements and for market research analysis on our site and other sites. None of this information is personally identifiable information. These partners and third-party advertisers who place advertisements on our Website may also use cookies and web beacons to collect non-personally identifiable information when you click on or move your cursor over one of their banner advertisements. Once you have clicked on an advertisement and left our Website, our Privacy Policy no longer applies and you should read the privacy policy of the advertiser to see how your personally identifiable information will be treated on its site.

Privacy questions

If you have questions or concerns about 18XEEM’s Privacy Policy, please email us at info@18XEEM.com.

If you do not want 18XEEM to keep you up to date with 18XEEM news, software updates and the latest information on products and services contact us at the same email address. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

18XEEM may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

18XEEM, PO BOX 404, Cedarburg, WI 53012

Last updated March 6, 2008